International Business Etiquette and Protocol

"Business is littered with stories of lost sales, eroded relationships, blown opportunities and other 'coulda-been' scenarios caused by a lack of knowledge or application of 'soft skills.' We're talking about manners, such as how to introduce your colleagues, how to butter your bread and even how to carry your golf bag."
-HR Magazine, May 2001.

The above quote points out the pitfalls the international business person is faced when interacting with people from different cultural backgrounds. Only those with protocol intelligence will be able to gain the competitive edge in an increasingly combative business world.

Topics include:

- Proper introductions and greetings
- Forms of address, hierarchy, titles
- Business card protocol
- Differences in gestures & body language
- Issues of time, space, and punctuality
- Meeting & seating protocol
- Appropriate business attire
- Netiquette - manners for today's cyber world
- Business entertaining – hosting and being hosted
- Dining and wine etiquette & presenting toasts

Workshop length: one day, including dinner

Usual number of participants: 4 to 20

Seminar design: Click here for the seminar design in PDF format